Free Roadside Assistance a/k/a HERO Program in El Paso County

by | Dec 17, 2021 | Other | 0 comments

Did You Know that EPTX has Free Roadside Assistance?

Don’t get caught on the side of the road without a contingency plan. In the event of an emergency while driving or if you find yourself stranded, call 915-790-4376 (HERO). A respondent will be immediately dispatched to come assist you, totally free of charge.

How is this Possible?

The Highway Emergency Response Operator (HERO) program was first launched in 2020 through TxDOT El Paso. The HERO program aims to improve the safety of motorists driving on El Paso County’s three major highways: I-10 (from Transmountain Rd. to Horizon Blvd.), Loop 375 (from I-10 West to Santa Fe St.), and US 54 (from McCombs to Loop 375).

Here are the Details

Hours of operation are Monday through Friday, 6am to 8pm.

HERO crews provide the following services:

  • Emergency temporary traffic control at incidents
  • Clearing of light debris from incidents
  • Assist law enforcement move minor non-injury incidents off the highway to reduce secondary crashes
  • Remove stranded or abandoned vehicles from travel lanes and/or shoulders
  • Change flat tires, add air to low tires
  • Provide gas, diesel, water
  • Battery jump start
  • Minor vehicle repairs
  • Cell phone service, drinking water to stranded motorists

For more information please visit TxDOT.gov

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